Clear terms for your booking and pickup
When you book with 4Drive Indonesia, you pay a booking advance online using your card. This advance secures your reservation and is processed through our secure payment gateway. Cash payments are not accepted online.
The remaining balance is paid when you collect the vehicle. The accepted payment method for the balance - debit card, cash, or credit card - depends on the specific vehicle you have booked. This information is clearly stated during the booking process and in your voucher.
The voucher you receive after booking contains full payment instructions. Present it at pickup along with your driving licence and International Driving Permit.
We accept major international card networks for the online booking advance. All transactions are processed in Indonesian Rupiah (IDR), and your bank will handle any currency conversion at the prevailing rate.
Visa debit and credit cards issued worldwide are accepted for the booking advance.
Mastercard debit and credit cards from all issuing banks are accepted.
Maestro debit cards are accepted for online payment of the booking advance.
All transactions are processed in IDR. The balance at pickup is also paid in IDR.
The payment method for the balance depends on the vehicle you have selected. Some vehicles allow payment by debit card or cash. Others may require a credit card. Check the vehicle listing and your voucher for specific requirements.
If paying by card, ensure your card has sufficient available credit or balance to cover both the rental balance and any deposit required by the rental company. If paying cash, prepare the exact amount in Indonesian Rupiah. Currency exchange is available at Ngurah Rai International Airport (DPS) and throughout Denpasar and other areas.
The rental company handles the balance payment and issues the rental agreement. Their contact details are provided in your voucher. Additional services - second driver, child seat, or ferry tickets to Nusa Penida or Java - are arranged and paid for separately at pickup.
Vehicles marked "no deposit" do not require a security deposit or card hold when you collect them. This label also indicates that a credit card is not mandatory - you can complete the transaction with a debit card or cash, depending on what the specific vehicle accepts.
Requirements vary by vehicle, not by class. A small hatchback might require a credit card, while a larger SUV might accept a debit card. Always check the vehicle details before booking.
If you do not have a credit card and the vehicle you want requires one, consider requesting a temporary limit increase on your debit card from your bank. The deposit (if applicable) and the balance combined should fit within your card limit. Note that no deposit does not mean no excess - the excess amount remains part of the insurance terms and is independent of deposit requirements.
If the vehicle you book requires a deposit, the rental company will hold or block funds on your card at pickup. The deposit amount and refund timeline are shown in the vehicle listing and confirmed in your voucher.
The rental company inspects the vehicle at return and processes the deposit refund according to their stated timeline - typically within 7 to 30 days, depending on the company and your card issuer. Any damage noted in the rental agreement may affect the refund amount. The rental company, not 4Drive Indonesia, decides on deposit refunds.
Keep the rental agreement and inspection report until the deposit is returned. For questions about a delayed refund, contact the rental company using the details in your voucher. For further assistance, contact us at [email protected].
Free cancellation is available on many bookings. The cancellation policy - including the deadline for free cancellation - is displayed during booking and confirmed in your voucher. If you cancel within the free cancellation window, the booking advance is refunded in full.
Refunds are processed to the original card within 5 to 10 business days. Late cancellations or no-shows may forfeit part or all of the advance, depending on the terms you agreed to at booking. Full terms are available on our terms and conditions page.
To cancel, log into your booking or contact us at [email protected] with your booking reference. Provide at least 24 hours' notice to ensure smooth processing.
All card payments are processed through a secure, encrypted payment gateway. 4Drive Indonesia does not store your full card number or CVV code. Transaction data is protected by industry-standard encryption protocols.
Your card statement will show the charge from our payment processor. If you notice any unauthorised transaction, contact your card issuer immediately and notify us at [email protected].
We comply with international data protection standards. For more information, see our privacy policy. If you have questions about a payment, our team is available Monday to Sunday, 8:00 AM - 8:00 PM (GMT+8) at our Renon, Denpasar office or by email.
No. The booking advance must be paid online by card - Visa, Mastercard, or Maestro. Cash is only accepted for the balance at pickup, and only if the vehicle listing states that cash is accepted.
Many vehicles accept debit cards for the balance at pickup. Look for the "no credit card" label in the vehicle listing. If a vehicle requires a credit card, you can contact your bank to request a temporary limit increase on your debit card to cover the balance and any deposit.
The deposit refund timeline is stated in the vehicle listing and your voucher - usually 7 to 30 days after return, depending on the rental company and your card issuer. The rental company processes the refund after they inspect the vehicle. Contact them directly if the refund is delayed beyond the stated period.
Yes, if you cancel within the free cancellation period shown in your booking confirmation and voucher. The advance is refunded to your card within 5 to 10 business days. Cancellations outside this period may incur charges as per the terms you accepted at booking.
Yes. All payments are processed through a secure, encrypted gateway. 4Drive Indonesia does not store your full card details. Transaction data is protected by industry-standard encryption, and you can review our security practices in the privacy policy.
For more details, visit our FAQ or contact us at [email protected].