How we handle your personal information
Last updated: September 2026
This Privacy Policy explains how 4Drive Indonesia collects, uses, and protects your personal information when you visit our website or make a booking. We respect your privacy and handle data in accordance with applicable regulations.
4Drive Indonesia operates the website 4driveindonesia.com. We provide a platform for booking vehicles in Indonesia, working with local rental companies that handle the actual rental agreements and vehicle handovers. Our office is located in Renon, Denpasar, Indonesia.
For any privacy-related questions, you can contact us at [email protected] during our operating hours: Monday to Sunday, 8:00 AM to 8:00 PM (GMT+8).
When you use our website, we collect information you provide directly and technical data generated automatically.
If you fill out a contact form or submit a review, we collect your name, email address, and the content of your message. This information is voluntary - you choose what to share with us.
Technical logs are generated when you browse the site. These include your IP address, browser type, device information, pages visited, and timestamps. This data helps us maintain site security and improve performance.
When you make a booking, you provide details such as your name, email, phone number, pickup and drop-off locations, dates, and payment information for the booking advance.
The booking system processes this information to confirm your reservation. The rental company handling your booking receives the necessary details to prepare the vehicle and complete the rental agreement when you collect it. The rental contract is signed directly with the local company at pickup.
Payment card details are handled by payment processors and are not stored on our servers. We retain transaction records for accounting purposes.
Our website uses cookies - small text files stored on your device - to remember your preferences and track site usage.
Essential cookies enable basic functions like page navigation and access to secure areas. Analytics cookies help us understand how visitors interact with the site, which pages are popular, and where improvements are needed. These tools collect aggregated, non-personally identifiable data.
You can control cookies through your browser settings. Disabling cookies may affect some site features.
We use collected information for several purposes. Contact form submissions and reviews allow us to respond to your enquiries and display feedback from customers. Booking data enables us to process reservations, send confirmation emails and vouchers, and coordinate with rental companies.
Technical logs and analytics data help us monitor site performance, identify security threats, fix bugs, and understand user behaviour to improve the website layout and content.
We share your booking information with the rental company responsible for your reservation. They need this data to prepare the vehicle, verify your identity at pickup, and complete the rental agreement.
Payment processors receive card details necessary to charge the booking advance. Service providers assisting with email delivery, hosting, and analytics may access certain data under strict confidentiality agreements.
We do not sell your personal information to third parties. We may disclose data if required by law, court order, or to protect our legal rights.
We retain personal data only as long as necessary for the purposes outlined in this policy.
Contact form submissions and reviews are kept for up to two years unless you request earlier deletion. Booking records are retained for three years for accounting, dispute resolution, and legal compliance. Technical logs are typically stored for 12 months.
After retention periods expire, data is securely deleted or anonymised.
You have the right to access the personal information we hold about you. You can request corrections if data is inaccurate or incomplete.
You may ask us to delete your information, subject to legal obligations that require us to retain certain records. You can object to specific data processing activities or request that we restrict how we use your data.
If you provided consent for data processing, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing conducted before you withdrew consent.
For questions about this Privacy Policy, to exercise your rights, or to raise concerns about how we handle your data, contact us at [email protected]. Our team is available Monday to Sunday, 8:00 AM to 8:00 PM (GMT+8).
We aim to respond to privacy enquiries within seven business days. If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority.